Onboarding Funnel Walkthrough
A focused pass through account opening and first-login sequences, including IC capture, e-KYC waits, and the first funded action.
Purpose
Account opening is where many digital banking journeys lose people before a balance ever appears. This walkthrough isolates the funnel from marketing landing through first successful login and first funded action.
What we cover
Document capture retries, selfie or liveness steps, address confirmation, cool-down waits, and the first prompt to move money or activate a card. We note where copy assumes banking literacy that new customers may not have.
Deliverable
A short funnel map, annotated steps with observed times, and a punch-list ordered by likely impact on completion — suitable for a single product stand-up, not a multi-week programme.
Constraints
We need staging or escorted production access and clarity on which IC types and residency statuses you support. Multi-product onboarding (for example savings plus investment) is scoped as an add-on.