Refund & cancellation

These terms apply to professional engagements described on this site (journey reviews, walkthroughs, diagnostics, and handoff studies). We do not sell physical goods or software subscriptions through the website.

Eligibility

Refunds apply to fees paid for engagements that are cancelled or reduced according to the conditions below. Indicative website prices are not invoices; only paid amounts under a statement of work are eligible.

Timeframe to request

Send refund or cancellation requests in writing to info@appbloomcore.click as soon as you know dates cannot hold. Include the engagement name and invoice reference.

Deposit

A 40% deposit reserves the start window. If you cancel more than ten business days before the agreed start date, we refund the deposit minus a RM 500 scheduling fee. Cancellations inside ten business days forfeit the deposit, because reviewer time has been held.

After work has started

Once walkthroughs or artefact collection begin, fees for completed phases are non-refundable. Unused later phases may be refunded proportionally if you cancel in writing and no workshop preparation has started.

Workshop no-shows

If your attendees do not join a scheduled workshop without two business days’ notice, the workshop portion is charged in full. We may offer one reschedule within thirty days subject to diary space.

Rescheduling

One reschedule with at least five business days’ notice is usually accepted without extra fee. Further moves or shorter notice may incur a rescheduling charge stated in the statement of work.

Non-refundable items

• Third-party room or travel costs already committed with your approval
• Work already delivered (drafts, dossiers, completed workshop facilitation)
• Change requests that expand scope after the fee was fixed (billed separately)

Processing time and method

Approved refunds are processed within fourteen business days to the original bank-transfer account. We do not offer cash refunds.

Exceptions

If we cancel for reasons on our side (illness without available substitute, or inability to obtain agreed access after reasonable attempts), you may choose a full refund of amounts paid for undelivered work or a new date at no extra fee.

Contact

Refund questions: info@appbloomcore.click, phone +60 4 0000 5410.