Retry language after a failed MyKad capture

Account opening funnels often treat document capture as a single step. Customers experience it as glare, cropped edges, wet ink reflections, and shaky hands in a bright lobby.

When the app rejects a frame, “Something went wrong” teaches nothing. In onboarding walkthroughs we annotate whether the message names blur, glare, cropped edges, or unsupported document types — and whether the retry keeps prior fields so people are not punished twice.

Pairing branch and app

If branch staff still accept a wet-ink variation that the app rejects, write that gap down. Acquisition teams cannot fix optics alone when distribution promises differ from digital rules.

For a structured pass through the full funnel, see our Onboarding Funnel Walkthrough.